Cancellation Policy

Cancelling an order

If you need to cancel an order placed with JDM Motors of Illinois, contact us as quickly as possible. Whether a cancellation is possible, and on what terms, depends on how far the order has progressed through our facility.

How to cancel

Call (708) 223-0238 during business hours, or email jdmotorsofillinois@gmail.com with your order number and the reason for cancellation. Please do not rely on a voicemail or a message left outside business hours as confirmation — a cancellation is only effective once we have confirmed it to you in writing.

Before the order is prepared

If we receive your cancellation request before the unit has been pulled, tested or prepared for dispatch, we will cancel the order in full and refund the amount paid to your original payment method.

After preparation has started, before dispatch

If the unit has already been staged, re-tested, crated or palletized, we will still cancel the order, but a restocking fee of up to 35% may apply to cover the work already done and any non-refundable payment processing costs. An order that has already shipped and is then refused on delivery is treated as a refused order, and carries the full 35% restocking fee plus the freight charges.

After the order has shipped

Once a shipment has been handed to the carrier it can no longer be cancelled. At that point the order is treated under our Return Policy: you may refuse delivery or arrange a return, and the applicable restocking fee and freight costs will apply. Refusing a delivered freight shipment does not avoid freight charges — the return leg is also billable.

Special orders and sourced units

Units sourced specifically at your request, and special orders placed on your behalf, may not be cancellable once we have committed to the purchase with our supplier. We will tell you before you pay if your order falls into this category.

Cancellations by us

We may cancel or decline an order in limited circumstances, including where:

• The item turns out to be unavailable, already sold, or fails our pre-shipment inspection
• A listing contained a pricing or description error
• Payment cannot be verified, or the order is flagged as potentially fraudulent
• The shipping destination is one we cannot serve, or the buyer will not provide the information the carrier needs

Where we cancel an order, we will tell you why and refund the full amount paid. We are not liable for any further loss arising from a cancellation of this kind beyond refunding what you paid.

Refund timing

Approved cancellation refunds are issued to the original payment method. How quickly the credit then appears depends on your bank or card issuer.

Contact

JDM Motors of Illinois, LLC · 3040 S 26th Ave, Unit B, Broadview, IL 60155 · (708) 223-0238 · jdmotorsofillinois@gmail.com · Monday – Friday, 9:00 AM – 6:00 PM and Saturday, 9:00 AM – 3:00 PM

This page is provided for general information only and is not legal advice.